Return Policy
Returns & Exchange Policy
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced items within 3 days of purchase. No returns accepted for sale items. Items should be returned in their original condition, unused and with their packaging attached.
How Do I Return an Item?
To return an item, we need to provide you with a Return Authorisation Number. Please complete the Return Request Form here.
Shipping Within USA?
We offer Free Ground Shipping within the USA. All of our orders are sent via USPS Priority and take 3-7 business days to arrive. Once dispatched you will receive shipping confirmation and tracking details.
We also offer an Express Courier service for orders within the USA for $15.99. These orders will be sent with either UPS or Fedex, and take 1-2 business days to arrive. Once dispatched you will receive shipping confirmation and tracking details.
All orders placed before 1pm PST are dispatched the next business day. Please note, during sale periods or within 3 days of a new collection launch there may be some delays.
Shipping Internationally?
If you are located outside of the US, we offer flat rate shipping of $30, with Worldwide Shipping on all orders over $150.
All international orders are sent with our International Courier service that is then passed onto your local postal service once the order arrives in your country. Delivery times can vary between 14-21 business days to arrive. Once dispatched you will receive shipping confirmation and tracking details.
All orders placed before 1pm PST are dispatched the next business day. Please note, during sale periods or within 3 days of a new collection launch there may be some delays.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Anaiya is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
Can I Ship to a PO Box or Hotel?
Within the USA, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of the USA we cannot ship to PO Boxes or Hotels.
Can I Change My Order?
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.
Will There Be Delays?
During sale events or within 3 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.
Do You Offer Returns or Exchanges?
Yes, we offer 30 Day Returns on all full priced items and No Returns on all sale items. You can find our full Return Policy on the tab above.
To return an item, we need to provide you with a Return Authorization Number. Please complete the Return Request Form here.
Our Returns Team will reply with your Return Authorization Number within two business days, and will also provide you with the address to send your return back to.
Please Note:
- Your Return Authorization Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your return it may be returned to you.
- For a refund or exchange, your return must be in original condition with their tags attached.